Never used it, but RT always seems to get good praise...
http://www.bestpractical.com/rt/ On Thu, 21 Jul 2005, Cezar Fistik wrote:
Dear group, Sorry for OT, but I'm sure someone in this group can help me. I'm looking for an open source helpdesk/call tracking application for use in an ISP customer support dept. We need something that will allow us to register all incomming calls, to assign tasks to different admnis/engineers according to customer's problem, to be able to see the status of each opened issue and so on. Nothing unusual. I made a search and found a number of such applications, but there are so many...it wouldn't be possible to test all of them. So please just tell me what you are using and how would you rate it. Thank you very much. -- Best regards, Cezar mailto:[EMAIL PROTECTED] _______________________________________________ freebsd-questions@freebsd.org mailing list http://lists.freebsd.org/mailman/listinfo/freebsd-questions To unsubscribe, send any mail to "[EMAIL PROTECTED]"
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