Quoth Chad Perrin on Saturday, 27 August 2011: > On Sun, Aug 28, 2011 at 05:09:26AM +0200, Polytropon wrote: > > On Sat, 27 Aug 2011 13:56:16 -0500, Evan Busch wrote: > > > > > > I've never had this problem when the claims have been stated > > > professionally -- only here. > > > > But the claims HAVEN'T been stated professionally. You didn't bring > > _one_ example, not for "unprofessional" documentation, not for > > "professional" documentation. You're missing the basic structure of a > > professional argumentation, which consists of making a statement or a > > claim, then offering arguments that backup the claim, and additionally > > bring examples for those arguments. > > I've decided to provide the "professional" response "Evan" claims to > crave: > > Dear Evan, > > We appreciate your feedback on the quality, scope, and focus of our > software and documentation. We always strive to provide the highest > quality products and service to all of our customers, and constantly > seek new ways to improve on perfection. The input of our customers > is a key element of our strategy to consistently provide what they > need in a timely and responsible fashion. > > Your ticket number is d3b07384d113edec49eaa6238ad5ff00. Your case > worker is Robert Jones. Your ticket is: > > [ ] Pending Action > [ ] Open > [X] Closed: Complete > > Your account has been charged $14.99 for successful completion. Note > that this special 25% reduced support pricing will only apply for > actions until September 15th. Take advantage of the discounts now! > > If you have any further questions, do not hesitate to use the support > form on the Website. Thank you for your business. > > -- > Chad Perrin [ original content licensed OWL: http://owl.apotheon.org ]
Perfect, except you didn't charge enough -- and you didn't ask him to complete a survey. -- .O. | Sterling (Chip) Camden | http://camdensoftware.com ..O | [email protected] | http://chipsquips.com OOO | 2048R/D6DBAF91 | http://chipstips.com
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