Michelle Sullivan <miche...@sorbs.net> writes:
> User gets an email saying his banking details are compromised, and to
> update them now.  User clicks the link and gives banking details to
> phishing site as well as having a keylogger and rootkit installed
> during the process.  User has bank account hacked.  Where did the bank
> go wrong?

Banks and financial institutions have whole teams working 24/7, usually
in cooperation with national authorities, to detect, investigate and
shut down phishing campaigns, and to warn customers (either directly or
through mass media) of particularly large or well-executed campaigns.
In the EU and EEA, banks are liable for losses in excess of €150 unless
the customer acted “with intent or gross negligence”, but the definition
of “gross negligence” is fluid.  Legal precedent in Norway is to hold
the customer liable only if the email was “an obvious forgery”, for some
definition of “obvious”.

TL;DR: yes, banks are held liable for losses attributable to phishing.

Source: I do this for a living (although not at a bank).

DES
-- 
Dag-Erling Smørgrav - d...@des.no
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