Does anyone know which is a good Open-Source based Online Trouble Ticket Management System?
It should have the following. - MySQL/php based - Separate Login for each client - Separate login for each Support executive - Client should be assigned to a particular Support executive - Preferably some level some escalation (not necessarily) - And all other basic features - Various kind of Report generation is also desirable Would appreciate if anyone can suggest me any tool. -- Ravi Sagar ravisagar.in
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