Hi Ravi,
Trac is what we I've been using and it has nearly all the features you
ask for.
Nishant
www.itasveer.com
[EMAIL PROTECTED] wrote:
Does anyone know which is a good Open-Source based Online
Trouble Ticket Management System?
It should have the following.
- MySQL/php based
- Separate Login for each client
- Separate login for each Support executive
- Client should be assigned to a particular Support executive
- Preferably some level some escalation (not necessarily)
- And all other basic features
- Various kind of Report generation is also desirable
Would appreciate if anyone can suggest me any tool.
--
Ravi Sagar
ravisagar.in
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