I noticed the same thing weeks ago and I am using the same workaround that 
Kristian. Might it be a bug on webui?

—
Givaldo Lins

> On Oct 12, 2017, at 9:05 AM, Kristian Petersen via FreeIPA-users 
> <freeipa-users@lists.fedorahosted.org> wrote:
> 
> When trying to reset a password for a user and I pull up the page for a 
> specific user, it shows them as being disabled even if they aren't.  This 
> causes the reset password option to be grayed-out among other things.  I 
> verified the users weren't actually disabled by running ipa user-show 
> <username> on a few of them.  If you do a user search in the WebUI or show 
> all of the users in the system the status shows correctly on that page of the 
> Web UI.  This problem appears to happen across the replicas as well.
> 
> After playing around with the Web UI for a bit I found that a refresh of the 
> user's page gives back access to the Reset Password option, but just for that 
> view.  If you go to another user the problem resurfaces.  I have confirmed 
> this happens in both chrome and firefox running in both Windows or Linux.  
> The httpd logs show nothing there, /var/log/ipa logs aren't helpful either.
> 
> IPA got some updates recently (which also appear to have broken pki-tomcatd), 
> but I'm not sure if the two problems are related.
> 
> -- 
> Kristian Petersen
> System Administrator
> Dept. of Chemistry and Biochemistry
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