I'm doing this by using the eventsocket to keep track of the state of each user in my own server (by monitoring all channel state events). Then I got a ivr script that is invoked for all incoming calls to the queue. The script just plays queue messages until it get's told by server (through a socket) to transfer the call.
I can share my event socket implementation (done in C#, compiled into a .Net lib) if anyone is interested. On Wed, Apr 23, 2008 at 4:04 PM, Josip Djuricic <[EMAIL PROTECTED]> wrote: > Hi there, > > ain't sure if it's the best approach, but you could probably do it > trough dialplan with something like this... > > <action application="set" > data="continue_on_fail=NORMAL_TEMPORARY_FAILURE,BUSY,NO_ANSWER,TIMEOUT"/> > > and then continue it to next agent, and so on.... > > Josip > > > > > Pete Kay wrote: > > Hi, > > > > I am in the processing of implementing a typical scenario for service > > call. So, in my scenario, I would have several agents who may log in > > and log out of the queue at different times of the day. > > People can call in and will be routed to one of the available agents. > > If no agent responses within 1 mins, then they would be asked to call > > back again. > > > > I checked the fifo mod, and I see how I can pack and unpark a user in > > the queue. However, how would I be able to route call to the agent > > automatically? > > > > Does it mean the agent have to initiate by pressing a # key and then > > have the dialplan to fetch the first user from the queue (using fifo > > out ) ? How is it possible for the agent's phone to ring > > automatically when a user is added to the queue? > > > > If someone can show me with an example, it will be greatly appreciated. > > > > Regards, > > Pete > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > Freeswitch-users mailing list > > [email protected] > > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > > http://www.freeswitch.org > > > > > _______________________________________________ > Freeswitch-users mailing list > [email protected] > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org > _______________________________________________ Freeswitch-users mailing list [email protected] http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
