Hi, Today I'd like to announce the open-sourcing of a distributed callcenter platform I've been designing/building using FreeSWITCH/Erlang. The goal is to allow multiple callcenter branch offices to operate seamlessly as a whole, or even just scale one large one beyond hardware/software limits by partitioning the inbound lines/agents across multiple servers.
You can read more about the design here: http://opencsm.org/wiki/index.php/Spice_Telephony And a quick overview of planned features: * Inbound/Outbound support * Media type agnostic (voice, email, chat, video(?)) * Skill based routing * Agent phone agnostic (SIP or POTS line) * Dynamic wrapup time * Web or fat client interface And you can download a very early work in progress snapshot of the code from http://opencsm.org . We're also open sourcing our customer service management application too, which is also available for download there. If anyone is interested in callcenter development using FreeSWITCH and/or Erlang, we welcome participation at any level. We don't have public source control or a bug tracker yet, but please bear with us; they're on the way. Thanks, Andrew Thompson - opencsm.org _______________________________________________ Freeswitch-users mailing list [email protected] http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
