Dude, you ROCK! -MC Sent from my iPhone
On Jan 9, 2009, at 3:06 PM, Andrew Thompson <[email protected]> wrote: > Hi, > > Today I'd like to announce the open-sourcing of a distributed > callcenter platform I've been designing/building using > FreeSWITCH/Erlang. The goal is to allow multiple callcenter branch > offices to operate seamlessly as a whole, or even just scale one large > one beyond hardware/software limits by partitioning the inbound > lines/agents across multiple servers. > > You can read more about the design here: > > http://opencsm.org/wiki/index.php/Spice_Telephony > > And a quick overview of planned features: > > * Inbound/Outbound support > * Media type agnostic (voice, email, chat, video(?)) > * Skill based routing > * Agent phone agnostic (SIP or POTS line) > * Dynamic wrapup time > * Web or fat client interface > > And you can download a very early work in progress snapshot of the > code > from http://opencsm.org . We're also open sourcing our customer > service > management application too, which is also available for download > there. > > If anyone is interested in callcenter development using FreeSWITCH > and/or Erlang, we welcome participation at any level. We don't have > public source control or a bug tracker yet, but please bear with us; > they're on the way. > > Thanks, > > Andrew Thompson - opencsm.org > > _______________________________________________ > Freeswitch-users mailing list > [email protected] > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org _______________________________________________ Freeswitch-users mailing list [email protected] http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
