On Mon, Nov 23, 2009 at 4:58 PM, Seven Du <dujinf...@gmail.com> wrote:
> And because it's static string for on-hook members, it's hard to set > dynamically. For now, I'm using a callback way - whenever the sip client > answered the call, it fetch the real connected number from a http server. > That's not ideal because not only it add the complexity but also the callee > have no idea what the number is before answer. > > The problem for on-hook agent is that it call the agent first, and then get > one customer from the fifo queue, so it is not possible to let the agent > know the real caller-id before answer. Ideas? > > Tony and Brian were discussing this today. They bring up a really good point: do you want to risk having calls remain on hold as they bounce around looking for an agent? This can happen if you pre-determine which caller goes to which agent and the agent doesn't answer. I do understand why this feature matters to many people - it's how old school ACD systems work. However, mod_fifo is more efficient. It's hard to justify decreasing call routing efficiency in order to display the caller's info to the on-hook agent prior to answering. -MC
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