The Pester Threshold is more about who you annoy within the beast than the beast itself. My wife is a past master at pester. Back when I was still in the USAF, our Volvo 265 broke down in Texas while we were visiting parents. We bought a demonstrator 745 off the Volvo dealer in San Antonio. About a month later, I was driving a back road in Bellevue, Nebraska when a back wheel literally fell off. It turned out that the dealer in San Antonio had swapped rims on the demonstrator for some customer who thought the stock 745 rims were "cool". The replacement rims literally wore through the studs and, voila, the wheel fell off. Neither the Omaha Volvo dealer nor the San Antonio Volvo dealer wanted to take responsibility for the problem. My wife worked her way up through the dealers, the regions, and eventually to Volvo USA. She found a way (this was in the '80s) to use a toll-free number to call the president of Volvo USA every hour, on the hour. We didn't have to wait too much longer before the problem was resolved.
The customer service rep for our region of a past health insurance company was the recipient of so many calls from my wife that she would literally break down in tears when my wife announced her name. She isn't nasty but she is firm and persistent. Ray Parks Consilient Heuristician/IDART Program Manager V: 505-844-4024 M: 505-238-9359 P: 505-951-6084 NIPR: [email protected]<mailto:[email protected]> SIPR: [email protected]<mailto:[email protected]> (send NIPR reminder) JWICS: [email protected]<mailto:[email protected]> (send NIPR reminder) On Jan 14, 2013, at 10:17 AM, Owen Densmore wrote: You know, I wonder what the Pester Threshold is to annoy the beasts (Google, Apple, MS, Amazon, etc.) enough to get results? It likely has some correlation with size and number of products. I think the "consumer protection agencies" of one flavor or another are just too bureaucratic. Too serious. But something edgy and different might have a huge and surprising impact. Just think of all the annoyances you have with completely tone-deaf companies. Just collecting the list would be fascinating. The WiFi example with Google, who *depends* on networking, is just beyond belief. -- Owen ============================================================ FRIAM Applied Complexity Group listserv Meets Fridays 9a-11:30 at cafe at St. John's College to unsubscribe http://redfish.com/mailman/listinfo/friam_redfish.com
============================================================ FRIAM Applied Complexity Group listserv Meets Fridays 9a-11:30 at cafe at St. John's College to unsubscribe http://redfish.com/mailman/listinfo/friam_redfish.com
