Love this story, Ray. Firm & persistent can be good traits. --Doug
On Mon, Jan 14, 2013 at 11:00 AM, Parks, Raymond <[email protected]> wrote: > The Pester Threshold is more about who you annoy within the beast than > the beast itself. My wife is a past master at pester. Back when I was > still in the USAF, our Volvo 265 broke down in Texas while we were visiting > parents. We bought a demonstrator 745 off the Volvo dealer in San Antonio. > About a month later, I was driving a back road in Bellevue, Nebraska when > a back wheel literally fell off. It turned out that the dealer in San > Antonio had swapped rims on the demonstrator for some customer who thought > the stock 745 rims were "cool". The replacement rims literally wore > through the studs and, voila, the wheel fell off. Neither the Omaha Volvo > dealer nor the San Antonio Volvo dealer wanted to take responsibility for > the problem. My wife worked her way up through the dealers, the regions, > and eventually to Volvo USA. She found a way (this was in the '80s) to use > a toll-free number to call the president of Volvo USA every hour, on the > hour. We didn't have to wait too much longer before the problem was > resolved. > > The customer service rep for our region of a past health insurance > company was the recipient of so many calls from my wife that she would > literally break down in tears when my wife announced her name. She isn't > nasty but she is firm and persistent. > > Ray Parks > Consilient Heuristician/IDART Program Manager > V: 505-844-4024 M: 505-238-9359 P: 505-951-6084 > NIPR: [email protected] > SIPR: [email protected] (send NIPR reminder) > JWICS: [email protected] (send NIPR reminder) > > > > On Jan 14, 2013, at 10:17 AM, Owen Densmore wrote: > > You know, I wonder what the Pester Threshold is to annoy the beasts > (Google, Apple, MS, Amazon, etc.) enough to get results? It likely has > some correlation with size and number of products. > > I think the "consumer protection agencies" of one flavor or another are > just too bureaucratic. Too serious. > > But something edgy and different might have a huge and surprising impact. > > Just think of all the annoyances you have with completely tone-deaf > companies. Just collecting the list would be fascinating. The WiFi > example with Google, who *depends* on networking, is just beyond belief. > > -- Owen > ============================================================ > FRIAM Applied Complexity Group listserv > Meets Fridays 9a-11:30 at cafe at St. John's College > to unsubscribe http://redfish.com/mailman/listinfo/friam_redfish.com > > > > ============================================================ > FRIAM Applied Complexity Group listserv > Meets Fridays 9a-11:30 at cafe at St. John's College > to unsubscribe http://redfish.com/mailman/listinfo/friam_redfish.com > -- *Doug Roberts [email protected] [email protected]* *http://parrot-farm.net/Second-Cousins*<http://parrot-farm.net/Second-Cousins> * <http://parrot-farm.net/Second-Cousins> 505-455-7333 - Office 505-672-8213 - Mobile*
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