Hey, cool. This info is really useful 'cause we *all* run into weird Digital Ecology problems/conflicts and its nice to see how it was resolved.
My most recent was wading through the newness of Android .. after switching from iOS/iPhone. The OnePlus One phone made it weirder by being "invite only" and heavy use of their Forum. The entire trail included: - creating an account, - then getting an invite in one of many ways (I told a joke that won me one!), - buying it (really easy, no options, really), - buying a TMo SIM (a bit obscure but the stores and customer support can't do it, you get it via snail mail), - activating it (really obscure, customer service can't help and don't know they can't help .. you use the phone+web), - deactivating Vzn who kept insisting I owed them $.66 (they don't terminate the account 'till midnight, and Tmo sent me welcome SMSs), - trying to use the forum to get simple questions answered and getting an error: I can't start a topic without "replying" to 5. - WTF? I'm *at* the forum 'cause I *can't* answer questions, - asking customer service if I am misunderstanding, - No I'm not, its an anti-spam measure, - but this *creates* spam .. lame resposes to get to 5! - so I find a topic that someone created to resolve this -- just send 5 sill answers and you're go to post. Whew. So all Digital Ecology stories very, very welcome so we can avoid them ourselves! Stranger Than Fiction. -- Owen On Fri, Jan 23, 2015 at 11:24 PM, Nick Thompson <[email protected]> wrote: > Dear Colleagues, > > > > Having received some very good advice from FRIAMMERS, I thought I would > report back . You recall was the problem that I had gotten given these > very fancy Sony Bluetooth earphones which did not work more than a few feet > from the Computer. So, I called HP, which has a call center in Rio Rancho, > of all places, which is usually very good, not only because they know a lot > but also because they tell you when the DON’T know ( instead of saying > three minutes into the conversation, “Well you could reformat your hard > disk and reinstall windows,” like so many places do.) They said they > didn’t know much about Bluetooth, but it would not surprise them if the > range was well below specification. Called Sony, and they were ABSOLUTELY > worthless. Impenetrable and unresponsive. Called Roger, and he said “Try > a dongle; costs 5 bucks; might work.” So, I went to Amazon (because of > their return policy) and ordered a 5 dollar dongle. It didn’t work and > came with little documentation and no place to go for support. Sent it > back [no questions asked] and ordered a 12 dollar dongle from KINIVO > because I noticed in the Amazon comments that they responded to comments > and gave a support site. The KINOVO dongle instructions were also > inadequate, but their emails response was quick and to the point and their > dongle is now shining its little blue light and transmitting to every > corner of our small apartment. > > > > I am VERY happy. > > > > Thanks everybody, > > > > Nick > > > > > > > > > > > > Nicholas S. Thompson > > Emeritus Professor of Psychology and Biology > > Clark University > > http://home.earthlink.net/~nickthompson/naturaldesigns/ > > > > ============================================================ > FRIAM Applied Complexity Group listserv > Meets Fridays 9a-11:30 at cafe at St. John's College > to unsubscribe http://redfish.com/mailman/listinfo/friam_redfish.com >
============================================================ FRIAM Applied Complexity Group listserv Meets Fridays 9a-11:30 at cafe at St. John's College to unsubscribe http://redfish.com/mailman/listinfo/friam_redfish.com
