Indeed that is good. One of my pet peeves with Tech is support- and why these dipsticks assume you'd be on Windows. I get why they do as people at one point went to windows for many reasons. Sufficed to say it gets to be a undue nuesance when as you say nick Dude On Call says: What version of windows are you using(for example). It'd be better to start with the basics: Why do you call? Can you discribe in 140 letters or less your issue? Is your computer speaking Klingon?
I agree Amazon is great for returns, they've taken back umpteen things from me when they don't work- free no hastle full money back usually, a few times it was minus shipping (if any) On Sat, Jan 24, 2015 at 10:24 AM, Owen Densmore <[email protected]> wrote: > Hey, cool. This info is really useful 'cause we *all* run into weird > Digital Ecology problems/conflicts and its nice to see how it was resolved. > > My most recent was wading through the newness of Android .. after > switching from iOS/iPhone. The OnePlus One phone made it weirder by being > "invite only" and heavy use of their Forum. > > The entire trail included: > - creating an account, > - then getting an invite in one of many ways (I told a joke that won me > one!), > - buying it (really easy, no options, really), > - buying a TMo SIM (a bit obscure but the stores and customer support > can't do it, you get it via snail mail), > - activating it (really obscure, customer service can't help and don't > know they can't help .. you use the phone+web), > - deactivating Vzn who kept insisting I owed them $.66 (they don't > terminate the account 'till midnight, and Tmo sent me welcome SMSs), > - trying to use the forum to get simple questions answered and getting an > error: I can't start a topic without "replying" to 5. > - WTF? I'm *at* the forum 'cause I *can't* answer questions, > - asking customer service if I am misunderstanding, > - No I'm not, its an anti-spam measure, > - but this *creates* spam .. lame resposes to get to 5! > - so I find a topic that someone created to resolve this -- just send 5 > sill answers and you're go to post. > > Whew. > > So all Digital Ecology stories very, very welcome so we can avoid them > ourselves! Stranger Than Fiction. > > -- Owen > > On Fri, Jan 23, 2015 at 11:24 PM, Nick Thompson < > [email protected]> wrote: > >> Dear Colleagues, >> >> >> >> Having received some very good advice from FRIAMMERS, I thought I would >> report back . You recall was the problem that I had gotten given these >> very fancy Sony Bluetooth earphones which did not work more than a few feet >> from the Computer. So, I called HP, which has a call center in Rio Rancho, >> of all places, which is usually very good, not only because they know a lot >> but also because they tell you when the DON’T know ( instead of saying >> three minutes into the conversation, “Well you could reformat your hard >> disk and reinstall windows,” like so many places do.) They said they >> didn’t know much about Bluetooth, but it would not surprise them if the >> range was well below specification. Called Sony, and they were ABSOLUTELY >> worthless. Impenetrable and unresponsive. Called Roger, and he said “Try >> a dongle; costs 5 bucks; might work.” So, I went to Amazon (because of >> their return policy) and ordered a 5 dollar dongle. It didn’t work and >> came with little documentation and no place to go for support. Sent it >> back [no questions asked] and ordered a 12 dollar dongle from KINIVO >> because I noticed in the Amazon comments that they responded to comments >> and gave a support site. The KINOVO dongle instructions were also >> inadequate, but their emails response was quick and to the point and their >> dongle is now shining its little blue light and transmitting to every >> corner of our small apartment. >> >> >> >> I am VERY happy. >> >> >> >> Thanks everybody, >> >> >> >> Nick >> >> >> >> >> >> >> >> >> >> >> >> Nicholas S. Thompson >> >> Emeritus Professor of Psychology and Biology >> >> Clark University >> >> http://home.earthlink.net/~nickthompson/naturaldesigns/ >> >> >> >> ============================================================ >> FRIAM Applied Complexity Group listserv >> Meets Fridays 9a-11:30 at cafe at St. John's College >> to unsubscribe http://redfish.com/mailman/listinfo/friam_redfish.com >> > > > ============================================================ > FRIAM Applied Complexity Group listserv > Meets Fridays 9a-11:30 at cafe at St. John's College > to unsubscribe http://redfish.com/mailman/listinfo/friam_redfish.com >
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