Bonjour,
Nous recrutons un Architecte Réseau / Technical Design Authority .
Voici la description du poste :
------- JOB DESCRIPTION
Job Title TDA/Customer Design Authority/System Engineer Team Leader
Business DATA
Function OPERATIONS
Sub Function SOLUTIONS ENGINEERING
Position Reporting to (Role) OPERATIONS DIRECTOR
Location FRANCE - PARIS
Company Overview:
------ About Reliance Communications
Reliance Communications Limited founded by the late Shri Dhirubhai H Ambani
(1932-2002) is the flagship company of the Reliance Group. The Reliance Group
currently has a net worth in excess of Rs. 64,000 crore (US$ 13.6 billion),
cash flows of Rs. 13,000 crore (US$ 2.8 billion), net profit of Rs. 8,400
crore (US$ 1.8 billion).
Reliance Communications is India's foremost and truly integrated
telecommunications service provider. The Company, with a customer base of over
142 million including over 2.5 million individual overseas retail customers,
ranks among the Top 4 Telecom companies in the world by number of customers in
a single country. Reliance Communications corporate clientele includes 2,100
Indian and multinational corporations, and over 800 global, regional and
domestic carriers.
Reliance Communications has established a pan-India, next generation,
integrated (wireless and wireline), convergent (voice, data and video) digital
network that is capable of supporting best-of-class services spanning the
entire communications value chain, covering over 24,000 towns and 600,000
villages. Reliance Communications owns and operates the world's largest next
generation IP enabled connectivity infrastructure, comprising over 277,000
kilometers of fibre optic cable systems in India, USA, Europe, Middle East and
the Asia Pacific region.
About Reliance Global Enterprise Business
Reliance Global Enterprise Business is the global, managed solutions brand of
India's largest integrated telecom services provider Reliance Communications.
With over 5,000 enterprise customers across 6 continents, the company is
independently recognized amongst the global Top 10 providers of Managed network
solutions and International Wholesale Voice carrier as well as a Top 6 global
Ethernet services providers.
Reliance Global Enterprise Business Unit owns the largest private cable network
in the world with over 255,000km of fiber optic cabling including 65,000 km of
sub-sea fiber. Through strategic relationships with over 700 network service
providers across the world Reliance Global Enterprise Business provides assured
connectivity to over 160 countries, with the capability to reach 230.
Reliance Global Enterprise Business Unit's global platform of high performance
data centers support market leading active application management, content
distribution and cloud computing services in addition to the converged, managed
services that enable the collaboration processes that drive global Enterprise
growth.
With over 4,000 employees across 25 countries, the company is constantly
engaged in delivery of world class and cost effective solutions to Enterprise
customers around the world and three million retail customers outside India.
To find out more, please visit www.relianceglobalcom.com;
------ Role Summary
The TDA/CDAuthority will be allocated to a customer account when the client is
in Business as usual. The TDA/CDA will be responsible for owning the end to end
detailed design of the network for the duration of the client contract with
Reliance Globalcom.
A TDA/CDA will therefore ensure that the correct approach is used for all
complex changes on the client network and will offer advice and support to
ensure that they are implemented correctly.
Work will involve
* Lab Testing
o They will be responsible for configuring and testing the end to end
low level technical solution
o This will include testing all features and failover scenarios sold
to the client to ensure that Reliance Globalcom deliver the correct
functionality
* Type TC Changes
* ANP Support and Network Refresh Projects
* Design Faults
* Customer Meetings
* Design Approval, technical design, testing and implementation of a
customer solution.
Other technical supports
Team Leader Activity
Affect project / type TC to the team
Permanent follow with the PM team
Manage the Engineering team in Mumbai / Very close relation with Harsh D Metha
------ Duties and Responsibilities
Lab Testing
- The TDA/CDA will be required to carry out lab testing to support
Type TC changes and testing of new design concepts for the client networks that
they support.
- The POCL testing will involve building the test lab and
configuration design, testing all failover scenarios on the network, testing
management and ios, documentation, including POCL results and configuration
templates
Type TC Change Involvement
- The TDA/CDA will support the Account TC with technical detail of
type TC proposal. This will be in an advisory capacity.
- The TDA/CDA will be responsible for approval of the Type TC change
proposed.
- Update detailed design documentation if required.
- Advise the Implementing engineer on best approach for
implementation of the change.
- Ensure that the change engineer is aware of all technical
documentation requiring updating as a result of the change.
- For complex changes, the TDA/CDA may be required to implement the
change.
ANP Support & Network refresh projects
- Advise the Account TC on ANP proposals.
- Support the project TDA with technical information for ANP projects.
Design Faults
- The TDA/CDA will investigate faults deemed as 'design faults' to
find a resolution. This will involve troubleshooting the fault and ensuring
changes get raised to rectify the fault. This may also involve in
depth analysis with the client to find a resolution.
- Design faults will be faults that have been investigated by level 3
engineers in the NMC and found to be part of a design issue that needs
investigation by the end to end low level design owner.
Customer meetings
- Upon agreement with the Team leader, there may be occasions where
the TDA/TDA/CDA will be requested to attend customer workshops/meetings for in
depth design discussion.
Design Approval
- Solution design approval and involvement with solution design pre
contract signature
- Technical Design ownership and associate documentation
------ Other Technical support
- The TDA/CDA may be asked by the team leader to investigate or
assist with other technical issues on the network if they are affecting the
client RAG status.
- Key site implementation support and documentation
- Project / Design escalation support
The TDA/CDA will offer advice for NMC L3 in the understanding of a customer
network to assist them with troubleshooting and ensure that they have the
correct level of technical support documentation.
Key Performance Indicators
* Customer satisfaction (Green Amber Red)
* Successful completion of Changes
* Completion of Type TC Changes within SLA
o Document all installs with Reliance's system in a timely manner.
o Achieve a install success rate of greater than 80%
o Follow all SA Type TC processes
o Sign off installations within 24hrs
o Approve the technical consultants design within OLA
o Update all client documentation as a result of a change
* Holding Technical Reviews with customer once per Quarter
* Project KPIs
o Document all pilot installs within Reliance's systems in a timely
manner.
o Achieve the highest possible pilot install success rate.
o Follow all POCL and Pilot install project processes.
o Complete POCL testing with project timelines
o Develop configuration templates to be used throughout the project
and business as usual.
* Design Approval - Ensure that PDDs are approved according to
process timeline
* Ensure all internal and external documentation deliverables are
completed to a high standard and according to the project timelines
* Handover - All internal handovers are completed according to
project timelines
Contact with Others
Internal
Technical Consultants, Solution Architect, Service manager, MAC
Coordinators, project Managers
External
Clients, Carriers, Suppliers
Qualification & Experience
Educational / Academic Qualification
Essential:
Degree in a information technology or engineering
based university course
Desirable:
Professional Certifications / Additional Qualification
Essential:
CCNP/CCIP Routing and Switching - OSPF, EIGRP, BGP,
RIP, Redistribution, Filtering, summarization etc...
Desirable:
Low level design experience
Security knowledge
IPT solutions, Call manager and call manager express,
Unity, etc...
Experience(Min. years)
2-3 years experience with Cisco IOS features - DHCP, HSRP, IP
services, IOS user interface, NAT, NTP, SNMP
2-3 Years WAN and LAN experience - MPLS, Frame relay, IPSEC
VPN's, RAS solutions, Ethernet, Token ring, VLAN's
--------
Technical/Functional Skills: ( Use "E" to denote Essential and "D" for
Desirable)
E - 2-3 years experience with Cisco IOS features - DHCP, HSRP, IP services,
IOS user interface, NAT, NTP, SNMP
E - 2-3 Years WAN and LAN experience - MPLS, Frame relay, IPSEC VPN's, RAS
solutions, Ethernet, Token ring, VLAN's
E - Full end to end QOS knowledge - Classification, Congestion management and
avoidance, Policing and shaping, link efficiency mechanisms etc
D - Able to gain quick understanding of the scalability for a given solution.
D - Able to produce effective migration strategies and win customers approvall
Competency & Behavioral Skills: (Use "E" to denote Essential and "D" for
Desirable)
E - Good communication skills. The TDA/CDA must be able to discuss their
subject matter in a way that provides confidence to the customer and
demonstrate strong communication skills.
E - Confident presentation abilities.
E - Able to work to tight deadlines and produce solid work that is both correct
and to a high standard
D - Able to demonstrate when required a sound level of understanding across a
broad range of technical subjects and be able to apply this knowledge to
customer's specific requirements.
D - Highly self motivated and work well under pressure
D - Able to travel within and outside of the UK when required
D - Able to learn and adapt to new technologies.
E - Able to work well in a team environment but also on an individual basis to
ensure tasks/actions are completed.
D - Able to take initiative and also able to take direction from Team leader.
D- Good understanding of Reliance Globalcom processes
Merci
Fabrice VERGNAULT
Technical Design Authority
Reliance Globalcom
Tour Ariane, 5 place de la Pyramide, La Défense 9, 92088 Paris La Défense
T +33 (0)1 46 96 54 24
F +33 (0)1 46 96 54 01
M +33 (0)6 24 57 49 68
E
[email protected]<mailto:[email protected]>
W www.relianceglobalcom.com<http://www.relianceglobalcom.com/>
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