Bonjour, Nous recrutons un ingénieur support Niveau 3. Voici la description du poste :
JOB DESCRIPTION Job Title ENGINEER LEVEL 3 Position Reporting to (Role) TEAM LEADER OF LEVEL 3 ENGINEERS Location FRANCE Paris Company Overview: About Reliance Communications Reliance Communications Limited founded by the late Shri Dhirubhai H Ambani (1932-2002) is the flagship company of the Reliance Group. The Reliance Group currently has a net worth in excess of Rs. 89,000 crore (US$ 19.7 billion), cash flows of Rs. 10,900 crore (US$ 2.3 billion), net profit of Rs. 3,600 crore (US$ 0.8 billion). Reliance Communications is India's foremost and truly integrated telecommunications service provider. The Company, with a customer base of over 150 million including over 2.5 million individual overseas retail customers, ranks among the Top 4 Telecom companies in the world by number of customers in a single country. Reliance Communications corporate clientele includes over 35,000 Indian and multinational corporations including small and medium enterprises and over 800 global, regional and domestic carriers. Reliance Communications has established a pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network that is capable of supporting best-of-class services spanning the entire communications value chain, covering over 24,000 towns and 600,000 villages. Reliance Communications owns and operates the world's largest next generation IP enabled connectivity infrastructure, comprising over 277,000 kilometers of fibre optic cable systems in India, USA, Europe, Middle East and the Asia Pacific region. About Reliance Global Enterprise Business Reliance Global Enterprise Business is the global, managed solutions brand of India's largest integrated telecom services provider Reliance Communications. With over 5,000 enterprise customers across 6 continents, the company is independently recognized amongst the global Top 10 providers of Managed network solutions and International Wholesale Voice carrier as well as a Top 6 global Ethernet services providers. Reliance Global Enterprise Business Unit owns the largest private cable network in the world with over 255,000km of fiber optic cabling including 65,000 km of sub-sea fiber. Through strategic relationships with over 700 network service providers across the world Reliance Global Enterprise Business provides assured connectivity to over 160 countries, with the capability to reach 230. Reliance Global Enterprise Business Unit's global platform of high performance data centers support market leading active application management, content distribution and cloud computing services in addition to the converged, managed services that enable the collaboration processes that drive global Enterprise growth. With over 4,000 employees across 25 countries, the company is constantly engaged in delivery of world class and cost effective solutions to Enterprise customers around the world and three million retail customers outside India. To find out more, please visit www.relianceglobalcom.com<http://www.relianceglobalcom.com/>; Role Summary At first priority, the Level 3 Engineer will make level 3 incident management within the NMC. He will take proactive actions in order to improve the overall customer service, work on recurring and major incidents. He will offer advice and training for NMC in the understanding of a customer network to assist them with troubleshooting and ensure that they have the correct level of technical support documentation. He will collaborate with SE & PM to get the technical documentation and architecture available and up to date Duties and Responsibilities The job holder will be responsible for delivering performance and Customer Service to Reliance's client base. This will be achieved through excellent organizational skills and a strong knowledge of data and telecommunication networks. Key Performance Indicators · Deliver high levels of performance in the following areas: o Effective Internal and external Communication o Perform effective Incident Management · Manage various issues at the same time. Contact with Others Internal System engineers, Technical Consultants, Service Managers, Project Managers, Provisioning, Global NMC's External Clients, 3rd Parties, Carriers Qualification & Experience Educational / Academic Qualification Essential: BAC+3 // Higher level degree in Computer/Network Systems Desirable: Engineering school : EPITA, SUPINFO, ISEP, etc. Professional Certifications / Additional Qualification Essential: Cisco CCNA Desirable: Cisco CCNA Voice, Cisco CCNP, Security Experience(Min. years) 5 Other Criteria(If not addressed above) MPLS, ADSL (PPPoA/PPPoE/RFC2684), ISDN, PPP, HDLC, FastEthernet/GigabitEthernet, IP,GRE tunnels, BGP, EIGRP, DHCP, HSRP, VLANs, Trunking, QoS, ACLs/CBAC/IPS, VoIP (preferred) Candidate Specification: § Experience of working as part of a global cross functional organization requiring regular communication with various contact profiles (Project managers, Sales, Customer IT Management) § Experience of International IT & Network solutions. § Experience with incident handling/ticketing and communications with customer help-desks Technical/Functional Skills: ( Use "E" to denote Essential and "D" for Desirable) Essential: · Good overall knowledge of data networking · Excellent communication skills · Good written skills · French and English · CCNA qualified Desirable: · Remedy Problem Ticket screens · Any other language skills Competency & Behavioral Skills: (Use "E" to denote Essential and "D" for Desirable) Essential: · Excellent organizational skills : time management, prioritization of tasks. · Autonomous/resourceful, willing to learn · Ability to form strong relationships with Internal & External Customers Merci d'avance pour vos candidatures. Cordialement/Best Regards, Étienne -- Étienne Saclier d'Arquian Level 3 Support Team Leader Reliance Globalcom Tour Ariane, 5 place de la Pyramide, La Défense 9, 92088 Paris La Défense T +33 (0)1 46 96 54 00 W www.relianceglobalcom.com<http://www.relianceglobalcom.com/> --------------------------- Liste de diffusion du FRnOG http://www.frnog.org/
