Heck I wouldn't mind seeing that in just electrical, natural/propane gas, and water services. Delivery of those products is considered a service. Getting that in software is a pipe dream if you can't get it in core services aka utilities such as the ones listed which are considered "critical".
I also happen to disagree with your conclusion. I think you would find that the software service providers would be more focused on setting up rules under which they will offer you an SLA in terms of what hardware, what software, who modifies the machine. I have been in the computer support industry in various ways for quite a while and almost always working with SLAs. Quality isn't the big thing you see in SLAs, it is holes to get out of having to perform to the SLA level. Dragging lawyers into the software arena is not going to help anything. You want to drag lawyers somewhere, consider some place wet and deep. The legal world is not, in my opinion, making this a better world to live in. Just more lawsuit prone. joe -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gilbert Pilz Sent: Thursday, July 01, 2004 9:52 PM To: [EMAIL PROTECTED] Subject: RE: [Full-Disclosure] Web sites compromised by IIS attack With a "software as a service model" *combined* *with* measurable and verifiable service level agreements (where breaching the agreement results in refunds or other financial penalties) I think you would find that the service providers would be much more focused on quality and security because they have a direct financial interest in making sure the service remains up and operating correctly. _______________________________________________ Full-Disclosure - We believe in it. Charter: http://lists.netsys.com/full-disclosure-charter.html
