This is one of the most creative customer complaints I've seen in a long time.

United airlines damaged a guitar belonging to a member of a band.

http://links.cbc.ca/a/l.x?T=jncickgkpcpmkmecfbicnehgcdkjej&M=27  

Complaints to the airline got nowhere (common story, yes?) so he wrote a song.

http://www.youtube.com/watch?v=5YGc4zOqozo

It's quite good, and quite popular.

Supposely the whole story is up at 
http://www.davecarrollmusic.com/story/united-breaks-guitars , but that site 
seems 
to be having problems at the moment (possibly due to the popularity of the 
song).

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