I think the main link should be

http://www.cbc.ca/arts/music/story/2009/07/08/united-breaks-guitars.html

Takes the protest song into a new era...

-- 
Martin Hepworth
Oxford, UK

2009/7/9 Rob, grandpa of Ryan, Trevor, Devon & Hannah <[email protected]>

> This is one of the most creative customer complaints I've seen in a long
> time.
>
> United airlines damaged a guitar belonging to a member of a band.
>
> http://links.cbc.ca/a/l.x?T=jncickgkpcpmkmecfbicnehgcdkjej&M=27
>
> Complaints to the airline got nowhere (common story, yes?) so he wrote a
> song.
>
> http://www.youtube.com/watch?v=5YGc4zOqozo
>
> It's quite good, and quite popular.
>
> Supposely the whole story is up at
> http://www.davecarrollmusic.com/story/united-breaks-guitars , but that
> site seems
> to be having problems at the moment (possibly due to the popularity of the
> song).
>
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