Water water everywhere and not a drop to drink? But their is always
coke, especially in Atlanta.

Brian McAndrews

[ The Atlanta Journal-Constitution: 01/25/03]

Atlanta, water firm split
Pact dissolved after four contentious years

By D.L. BENNETT
The Atlanta Journal-Constitution

The city of Atlanta and its private water provider parted ways Friday,
leaving the city government with the monumental challenge of getting in
position to run the beleaguered system after four years of private
operation.

City officials expect to have full control of the water system by
mid-June.

Tasks ahead include rehiring hundreds of rank-and-file employees and
managers, assessing the condition of water plants and mains, and taking
over billing and collections.

"There's an awfully lot that has to happen in a short time frame," said
City Councilman Howard Shook, vice chairman of the city's utilities
committee. "Water is not just another city service. Can you expect a
seamless transition of something this huge in such a short time frame?
I'm terrified."

Mayor Shirley Franklin and her staff moved quickly Friday to assure
residents they can handle the challenge after the joint agreement to
dissolve a 20-year contract with United Water Services Unlimited
Atlanta.

"I am absolutely confident the city can and will run an efficient water
system that will provide high-quality, dependable drinking water for all
of its customers," Franklin declared.

She announced that the 346-person water department will be run by
Director Chris New, a city employee who had been overseeing United
Water's operations.

Jack Ravan, the commissioner of watershed management, who recommended
that the contract be terminated, will provide direction and guidance for
the department.

The agreement to terminate the $21.4 million-a-year contract comes after
four tumultuous years in Atlanta for United Water. The contract was the
largest of its kind in America when it was signed. The failure is rare
in the industry. Nationally, only about 6 percent of the privatization
deals brokered in the past 20 years have reverted to public operation.

Friday's settlement nets Atlanta $5 million and resolves all claims each
party had against the other. City officials had claimed United Water
owed the city more than $23 million for fees it had failed to collect.
And United Water had wanted to be paid at least $40 million for work it
had done beyond the scope of the contract.

In June of last year, after six months as mayor, Franklin cited United
Water for failure to live up to its contract with the city. Stung by the
new mayor's attack, United Water proceeded to pump more than $15 million
into its Atlanta operation to improve service. "We made an enormous
investment in time, effort, resources and management talent," said
Michael Chesser, United Water's chief executive. "We really achieved a
lot in a very short period of time."

Making the deal with the city work would have required a "major
overhaul" of the contract, Chesser said. The company rang up losses of
more than $10 million a year while saving the city a similar amount, he
said.

United Water offered to rework the deal, but Franklin's team rejected
the proposal. City Hall gave its water company a choice: Walk away or be
fired.

Still, both sides said Friday they were parting on good terms. Chesser
promised United Water would do everything it could to make the
transition back to public operation work.

"We wish the city the best of luck," he said. "They have our 100 percent
support."

Ravan, a former administrator of the federal Environmental Protection
Agency, has drawn up a detailed business plan that sets up how the city
will run the new water department.

"Will there be problems? Sure," Ravan said. "Is this a huge task?
Certainly. But our customers should remember that we ran this system for
100 years. We did an excellent job. We are going to take ownership. We
are competent. We are dedicated."

Atlanta had won water quality awards in the past, but the city got out
of the water business in 1999 because the system was in a shambles. City
officials hoped to save enough money from privatization to limit rate
increases needed for long-deferred investment in new pipes and other
equipment.

United Water has said the city's failure to invest in the system had
caused water main breaks and meter repairs to skyrocket under the
private company's watch.

A transition plan is due next Friday. Ravan said the city could expect
at least $8 million in transition costs and would need to pump $800
million into pipe replacement.

A rate increase may be needed, Ravan said. While sewer rates have
tripled over the past 10 years, water rates for Atlanta residents have
inched up about 10 percent.

The city also is dealing with a $3 billion sewer improvement plan that
may drive up sewer rates dramatically over the next decade.

"Public health drives this decision," Ravan said of the water deal. "I
consider this a responsibility of the city to provide safe, potable
water at the best price."

Council President Cathy Woolard said the council would get to work
quickly on the creation of the department and dissolution of the
privatization contract. Considering the complaints about United Water,
she said, City Council members should be quick to support Franklin.

"This is the right decision," Woolard said. "There has been a high level
of frustration with the service levels."

A major issue for City Council will be what happens with employees. City
water department administrators will have to decide which workers they
want to keep. United Water may fight to retain some of the same
employees.

United Water took over operation of the system in 1999 with 430
employees, all but 11 of them former city workers. Today the company has
300 workers, with 216 of them former city employees.

Ravan's initial plan for the water department calls for 46 more workers
than United Water employed.





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© 2003 The Atlanta Journal-Constitution

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