Well my Checkpoint support contract is up, and it's time to renew. In the past we've had gold, but frankly, it's been clear that we really need 24x7 support. We do most of our maintenance during off hours and that seems to be when 75% of our problems happen. I'm kinda curious if people feel that Platinum is worth the added cost over Gold Plus. The two differences seem to be 30 min vs. 4 hours for the ticket to be assigned an agent and platinum gives you a "technical account cordinator". Just what does this TAC do? Or is he/she just another person I can bitch at when things go wrong? If you have any suggestions for 3rd party support I'm interested to hear that as well. Please do not start tangents about how Checkpoint support sucks. We've seen that thread enough times lately thank you very much. -- Aaron Turner [EMAIL PROTECTED] 650.237.0300 x252 Security Engineer Vicinity Corp. Cell: 408-314-9874 http://www.vicinity.com ================================================================================ To unsubscribe from this mailing list, please see the instructions at http://www.checkpoint.com/services/mailing.html ================================================================================
