I also use Esafe and havn't noticed this issue lately.
What I can say, is that in the past the automates Esafe upgrade process,
which occurs every so often, has been known to do similar things.
In one such case, there was a bug in their Word documents macro checking
function which would automatically delete all doc files on scan. The problem
was that the scan for macroes was going well, but when it came back to
having to re-attach the file to the email, the software would be unable to
do so.
It took multiple debugs and a lot of roundabout issues before they came out
with a fix.
One of my main gripes with this software, altho it does usually do what it's
supposed to, is that it seems to me at times that the support doesn't know
what is going on with their own software.
I would escelate this issue to the Aladin support people.
Web site is www.esafe.com.
Mike
> -----Original Message-----
> From: Chris F [SMTP:[EMAIL PROTECTED]]
> Sent: u eaie 15 2000 23:35
> To: [EMAIL PROTECTED]; [EMAIL PROTECTED]
> Subject: Re: [FW1] FW + Esafe issues
>
>
> I'm having the same problem. In fact, what used to be
> fine with eSafe (FTP and HTTP scanning) isn't working
> well either. I'm having problems connecting to, and
> disconnecting from, FTP sites. If I bypass eSafe,
> everything works.
>
> I don't have a solution for you. But if you find one,
> please share with me and the list?
>
> Thanks -- Chris
>
> --- [EMAIL PROTECTED] wrote:
> >
> > I hope this isn't too far off the scope of the list,
> > but I'm using FW-1 for
> > NT v. 4.0 (I think - sorry, not at the firewall
> > right now), with Esafe
> > virus protection
> >
> > A specific problem I'm having is that over the last
> > couple of weeks, my
> > users are having trouble loading pdfs in a browser.
> > The page loads as
> > blank, or else an error comes up saying there was an
> > error on the page.
> > I've ruled out user error, have reloaded their
> > browser software & acrobat
> > reader plugin, etc. Now I'm down to scanning and
> > the firewall. Loading
> > the pdfs works great outside the firewall.
> >
> > The Esafe software has no specific settings for
> > scanning pdfs. In fact, I
> > have fairly relaxed rules in terms of virus scanning
> > on the firewall
> > overall.
> >
> > Has this come up for anyone? Does anyone have any
> > specific suggestions in
> > terms of improving performance in virus scanning
> > through esafe? Is it
> > worth it, especially since I have pretty good
> > antivirus coverage everywhere
> > else? The scanning slows down large downloads, too
> > (which mostly affects
> > me, since I'm the one downloading programs, etc.).
> >
> > thanks for any help
> > Rachel
> >
> >
> >
> >
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