> Dear Ms. Nancy B. I think that you have a case for getting another
> 'book. Tears in the screen are Not acceptable, it will cause endless
> irritation every time you look at it. Please, contact SmallDog and
> explain the situation. I am sure the will offer to replace the machine.
>
> What your story tells me... is there may be an unhappy employee there
> trying to cause the company problems. I have run into this before in a
> firm that I was consulting for, they were able to pinpoint the
> perpetrator and convict the Sod of purposely damaging the product before
> shipping it out (military contract). I am almost certain that sending
> out a portable computer with a tear in the screen does not reflect
> SmallDog's QA policy. If they do not support you, then we on the list
> need to know this about them, because if they will not stand behind
> their products new or refurbished, they will not get my money in the future.
>
> Granted the above is only a hypothesis that may not be true. But...
>
> Thank you for your consideration.
>
> With respect
>
> John McKee
>
Nancy purchased her computer from us in January and never contacted us for
assistance, nor notified us of any problems.
Certainly, this wasn't done by an employee, I can assure you that.
Dawn D'Angelillo
Small Dog Electronics
1673 Main Street
Waitsfield, VT 05673 USA
802-496-7171
802-496-6257 fax
email: [EMAIL PROTECTED]
-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-
Register to win a G4 iMac at:
http://www.smalldog.com
_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-
--
G-Books is sponsored by <http://lowendmac.com/> and...
Small Dog Electronics http://www.smalldog.com | Refurbished Drives |
-- Check our web site for refurbished PowerBooks | & CDRWs on Sale! |
Support Low End Mac <http://lowendmac.com/lists/support.html>
G-Books list info: <http://lowendmac.com/lists/g-books.html>
--> AOL users, remove "mailto:";
Send list messages to: <mailto:[EMAIL PROTECTED]>
To unsubscribe, email: <mailto:[EMAIL PROTECTED]>
For digest mode, email: <mailto:[EMAIL PROTECTED]>
Subscription questions: <mailto:[EMAIL PROTECTED]>
Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/>
Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
