I appreciate Dawn's response and I appreciate the post on the list. Too many times things like this happen. Smalldog has always bent over backwards to help me and I've never had problems -- even with garage sale products. Before Christmas I had ordered a refurbed LaCie firewire drive from them. It was supposed to arrive before Christmas but UPS changed the delivery date during the week. I e-mailed them and e-mail Smalldog. Smalldog e-mailed me back immediately and someone (Connie?) got on the phone with UPS and had the drive back on the plane and it was delivered the next day.
Gary ben wrote: > > Dear Ms. Nancy B. I think that you have a case for getting another > > 'book. Tears in the screen are Not acceptable, it will cause endless > > irritation every time you look at it. Please, contact SmallDog and > > explain the situation. I am sure the will offer to replace the machine. > > > > What your story tells me... is there may be an unhappy employee there > > trying to cause the company problems. I have run into this before in a > > firm that I was consulting for, they were able to pinpoint the > > perpetrator and convict the Sod of purposely damaging the product before > > shipping it out (military contract). I am almost certain that sending > > out a portable computer with a tear in the screen does not reflect > > SmallDog's QA policy. If they do not support you, then we on the list > > need to know this about them, because if they will not stand behind > > their products new or refurbished, they will not get my money in the future. > > > > Granted the above is only a hypothesis that may not be true. But... > > > > Thank you for your consideration. > > > > With respect > > > > John McKee > > > > Nancy purchased her computer from us in January and never contacted us for > assistance, nor notified us of any problems. > > Certainly, this wasn't done by an employee, I can assure you that. > > Dawn D'Angelillo > Small Dog Electronics > 1673 Main Street > Waitsfield, VT 05673 USA > 802-496-7171 > 802-496-6257 fax > email: [EMAIL PROTECTED] -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
