> I spend considerable time facilitating repairs in to Apple in just these > situations, and arranging payment for them, as part of a very large > installed base.
Granted, probably larger than me (I only deal with about 10-15 apple returns/repairs through apple a year) but I've never been told this... Even up to a month ago for the last one. > The flat-rate does not apply to 'abuse' or 'misuse' situations. if you > stab a pen through your LCD they'll charge you the full $1200 for the LCD > (or whatever). the flat-rate applies to if/when your LCD just fails, or > your DVDROM just fails, or your logic board just fails.... > > The flat rate, for anything deemed a non-abuse failure, is something like > US$300 but may vary based on model. You'd want to call Apple to get the > exact cost as well as a parts/shipping/labor breakout. What I've been told is that there is a flat fee, due to the fact that the powerbooks are repaired in central locations, and have to be shipped. Ie, if your part only cost $100 to fix, it still has the flat fee applied to it. The catch is- what is considered a non-abuse failure. Ie, I just had to send in a blue ibook for its hinges, which cost $600. Apple for logic boards quotes much more... Their term for abuse was "well, the part shouldn't fail if you use it properly" but obviously there is a problem. I guess what I'm saying is- just what have you sent in that was covered by that flat fee, and what wasn't? My experiences just don't jive with what you're saying, so I'm just trying to gather more information. So far my experience has been that if your tibook hinges or firewire ports blow and its out of warranty it seems as though it's up to the mercy of the tech you talk to, although it's a shoo in to get your firewire ports fixed if they're under warranty due to all the problems and you may still have to fight to get your hinges fixed. Michael Bryan Bell ------------------ ICQ: 16106263 Yahoo: mhbell1 No Link for you! AIM: drunkenbatman -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
