On 9/27/02 4:31 AM, "Walter Basil" <[EMAIL PROTECTED]> Broadcast into the
ether:
 
> That's Kyle's generic response to anything he thinks is trash. "It
> sucks," and then backs it up with his experience "Application X [insert
> program name here that Kyle doesn't like] has made me thousands of
> dollars."

Wrong.  There are only 4 Mac companies/products that I despise.

1.  Norton Utilities and AV.
2.  Eudora.
3.  Lacie and Silverlining (horrible software).
4.  AOL.

That's pretty much it, and most of my clients use none of them.

> To me, that just speaks of the intelligence level of his clients, and
> ultimately himself. If your clients are having that many problems with
> Entourage, making you that much money, then they are doing something
> seriously wrong, or you maybe you are if you are the maintainer.

Don't go there Walt.  My clients make things that you use or view on a
regular basis.  I have a great track record with my clients and I often
replace other techs that can't get the job done.  It isn't my fault that
users have problems with programs after I install them.  I have had many
many users at the firms that I support have problems with Eudora.  I used
Eudora back in the earliest versions myself.  I recently "retried" it and
hated versions 4 and 5.  It wouldn't do what I wanted it to...especially
when it came to handling newsgroup traffic.  It was a very unintuitive
interface and really not very user friendly.

> All email clients are pretty much equal, and each one fits a niche. You
> just have to decide which one is the right one for you and your
> situation. To try and dissuade someone (even your clients?) because of
> an opinion you harbor is very unprofessional.

How dare you? Don't ever ask for *my* help with a problem.  To try to share
my experience with dealing with thousands of machines a year is a good
thing.  I also help users off list with problems, and just did so with
Laurent when his local Mac techs couldn't figure out his problem .  Took me
2 e-mails and about 3 minutes of my time.  All I did was speak of my
experience with this program.  Am I to tell the my clients (the North Face,
Wells Fargo, Landor, Goodby Silverstein, Red Sky, DB Needham, Cost Plus, REI
or Ketchum)   that that I have had no problems with any mail client so they
can pick any one they want???  Hell no!  That's why they hired me.  To
resolve problems for them and consult with them on what works and implement
that plan.  How better to resolve a problem than stop it before it starts?
My clients don't have to deal with issues revolving around their Mac's.
Their Mac's just run.  That's my job, and if they stick with my
recommendations it makes it easier for all of us.  What do you think a Pro
Mac Tech and Consultant *does* Walt?  They *pay* me to influence their
decisions on software and hardware.  Geez.

I tried them all (well almost all of them) before settling on Entourage.  It
handles Newsgroups well, sorts, filters and finds in a manner that speaks
highly of the Microsoft Mac Business unit...who are decidedly
"UN-Microsoft."  It also synchs my Palm info directly into it.  Thus
eliminating the need for yet *another* application on my Mac.  I resisted
Entourage for a while.  I love it now.  It is expensive since it only comes
bundled with Office, but that's about its only fault AFAIK.

> I have used Eudora for over a year. I have used Entourage for longer.
> Both are fully capable email clients that provided me with absolutely
> no problems.

Well goodie for you Walt.  I am sure that your isolated single-user
experience speaks for all Mac users in this grand pond, and the thousands of
people I deal with in the professional Mac user world are idiots (as you
suggest). 

-- 
==============================================================
Kyle H. Hansen
Apple Certified Technician
Apple Solution Expert
Macintosh Server Administrator
[EMAIL PROTECTED]
==============================================================




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