SOMEBODY WROTE THIS:
ubject: Re: BAD Lawyers
From: Justin <[EMAIL PROTECTED]>
In-Reply-To: <[EMAIL PROTECTED]>
Message-Id: <[EMAIL PROTECTED]>
you'd think, he being a lawyer and all, probably would have looked into
that already, rather than making crazy threats about suing apple.
On Wednesday, October 16, 2002, at 03:04 PM, Jeremy Derr wrote:
> Being a lawyer, I figure I'll sue them if I have some free
>> time. I should never have had to had the port go out altogether
>> anyway.
>
> before you even discuss suits, you PROBABLY want to look at the text of
> the Apple Warranty.
JUSTIN: you may find that the Apple support period changes over
time---like now--when it is ambiguous for refurbs---but If you wish,
I can scan and send to you the "Customer Service Information for
Reconditioned Product" that came with my Ti-Book and which states:
"Your telephone support includes 1 year of assistance for Apple
branded products.* . . .
* Following the 1-year support period, you may be asked to provide a
credit card or other payment method. "
This was a substantial inducement for me to buy a refurb
rather than new machine.
That's right I'm a lawyer. And that's right--I read the fine
print--always.
You, however, obviously, do not read the fine print, but
instead, reading the comment of some anonymous entity on the web (who
by the way only suggested that I might want to read the text of the
Apple warranty--which I did) now you have suggested that I should
have read this instead of "making crazy threats" to Apple.
In fact, I had read it. Apple did promise me one year of
telephone support, but all of that is irrelevant because the product
became defective one month after I obtained it and support blew me
off three times--over three months, before the port finally went
altogether and I purchased Applecare from desperation.
As a former Apple legal fellow, if I thought Apple was a bad
company I would not have purchased 12 Macs over the last 16 years.
And, as virtually every other lawyer, I would send a comprehensive
letter to the support department discussing the problem prior to
suing them. I have done that once, but sometimes, when dealing with
a corporation, it takes a certified letter from the clerk of courts
to get the attention of someone high enough in the hierarchy to
address the issue.
It might have been that I had made a mistake--and the writer
prior to you suggested that I check the fine print. I think that's
appropriate. However, it is not appropriate for you to go on line
and pile on. That would be true even if you were right . Of
course you were wrong, and most people in your position would feel
some shame, but I feel comfortable knowing that you probably won't.
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