Wow! That's great. I amazed some PC people with the turnaround (under Applecare) of my son's iBook with a dead screen. Shipped it out on Wednesday at noon and got it back Friday about 10 am. Apple is doing some good things.
Gary On Thursday, November 7, 2002, at 02:03 PM, Peter Stein wrote: > Hey all - thought I'd share: > I ordered a repair on my PB FW 500 from Apple, after warranty, typical > pricing $329+, and I was waiting on shipping materials to arrive. They > never > did. Expecting them Monday, I called today (Thursday) and after some > serious > hold, transfer, hold, transfer I finally was told that Airborne > Express had > not received the feed from Apple regarding my shipping needs. It > looked like > another 4-5 days before receiving the shipping materials. I asked about > having my shipping fees ($20) removed from the service/repair ticket > and she > had to go ask a manager. Upon returning she informed me that Apple > will be > picking up the entire repair tab in response to their mistake and > delay - no > charge. Woohoo! That made my day! > > Thanks for being a great company when I needed it Apple. I'll remember > this. > > I'll report to the list after the repair. Hopefully on the wireless > access > point and airport card I'm gonna buy with my freed-up funds. > > stein -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:G-Books@;mail.maclaunch.com> To unsubscribe, email: <mailto:G-Books-off@;mail.maclaunch.com> For digest mode, email: <mailto:G-Books-digest@;mail.maclaunch.com> Subscription questions: <mailto:listmom@;lemlists.com> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
