That is a remarkable story, especially in light of my recent repair experience with apple. Sent my wife's TiBook 550 in (via the local Apple Store) for repairs to the CDRW and mainboard. In short, between myself and the folks at the Apple store, this machine was sent in THREE times before Apple was able to repair the unit. We were without the machine for two weeks (which for a devoted Mac User, can be an eternity).
We sent the machine in to Apple (and paid the premium repair price) so that we could be sure it was done correctly and quickly -- the "peace of mind" factor. Hmmmmm... Apple did apologize and gave us a 128 MB SODIMM bank. A retail value of something like $20. Just wanted to put in my $0.02 before the Apple love fest gets out of hand :) John Wolfgang On 11/7/02 3:03 PM, "Peter Stein" <[EMAIL PROTECTED]> wrote: > Hey all - thought I'd share: > I ordered a repair on my PB FW 500 from Apple, after warranty, typical > pricing $329+, and I was waiting on shipping materials to arrive. They never > did. Expecting them Monday, I called today (Thursday) and after some serious > hold, transfer, hold, transfer I finally was told that Airborne Express had > not received the feed from Apple regarding my shipping needs. It looked like > another 4-5 days before receiving the shipping materials. I asked about > having my shipping fees ($20) removed from the service/repair ticket and she > had to go ask a manager. Upon returning she informed me that Apple will be > picking up the entire repair tab in response to their mistake and delay - no > charge. Woohoo! That made my day! > > Thanks for being a great company when I needed it Apple. I'll remember this. > > I'll report to the list after the repair. Hopefully on the wireless access > point and airport card I'm gonna buy with my freed-up funds. > > stein > > -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:G-Books@;mail.maclaunch.com> To unsubscribe, email: <mailto:G-Books-off@;mail.maclaunch.com> For digest mode, email: <mailto:G-Books-digest@;mail.maclaunch.com> Subscription questions: <mailto:listmom@;lemlists.com> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
