On 11/21/02 5:37 PM, "Geoffrey Loeffler" <[EMAIL PROTECTED]> Spew into the Cybertrough:
> Any debate on Toshiba v IBM is like Coke v Pepsi. It was in fact > Transinternational who advised the IBM 40GNX was better than the > Toshiba, a view I agreed with after my research fwiw. As for Trans, It > in fact has taken 3 phone calls and a e-mail on 4 different days to get > a RMA from Trans. They then wanted to push me off directly to IBM as > Trans could not guarantee they would have a replacement drive "on hand" > when mine arrived. We worked it out today but rather bumpy RMA ride I > would say. > If I were sending either of my kids pismos drives in it would not be a > big deal about wiping the drive. You may not care if others share your > data, I do. However, to make such a impudent remark as in your post > below, referring to someone who is asking a question as "paranoid" is > boorish and takes away some of the good work you accomplish here. Do > not let the titles go to your head or effect honest questions. My comments are based on experience. My titles mean nothing. I am a glorified car mechanic. I warranty drives all the time with Transinternational (most of them IBM and Western Digital). I dial the same number as you. They offer me no *special* treatment, and my record with them has been sparkling. I am never on hold for more than a minute or 2 and they are prompt. I got an RMA from a fellow named Damon this morning and it took less than 2 minutes. Sometimes they refer me to the manufacturer, but what do you expect? They really aren't obligated to allow you to return it at all. You may have dropped it, or handled it incorrectly,or static discharged it. How should they know what you did to it? Secondly, they are perfectly correct when they say that they may not have a replacement drive on hand and they want to push you off to IBM directly. Why should they replace a drive that is covered under a 3 year manufacturers warranty when IBM can do it even faster than they can. And by law they are only technically forced to warranty your drive if you return it within 72 hours of the purchase, as they are located in California and that is the law here. After 72 hours, unless specified in writing, any further obligation is on the manufacturer of the goods that were purchased. They are licensed and bonded. None of your data will be shared, and if you feel so strongly about it then you better not go to an ATM in public, or use a VISA card a a store, or appear on a security camera, or (heaven forbid) get fingerprinted for a job. That's all I am saying. The following is my strong personal opinion so stop reading at this point if you are easily offended: It is people like you sir, that tie up phone lines by demanding unreasonable customer service and in the process make other people wait. You should have listened to the person at Transinternational and sent the drive back to IBM. IBM has a 48 hour turn around (faster than Traninternational), meaning that you would already have your drive back and not have wasted the time of the reps at Transinternational, or the time and bandwidth of the people on this list. By going through Transinternational you place the blame of faulty hardware on the supplier...not the manufacturer where it belongs. By doing so you also remove stock from the shelves of the supplier that may be destined that very day to a school, or your friend, or myself... instead of dealing with the problem in a professional manner and contacting IBM for a replacement. Just my 2� -- ============================================================== Kyle H. Hansen Apple Certified Technician Apple Solution Expert Macintosh Server Administrator [EMAIL PROTECTED] ============================================================== -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
