My experience with Apple has been very very good. The time from the call to Apple, receiving the shipping box and then receiving the goods is usually 3 days max.
The rule of thumb here is "Never take No for an answer less than three times". Just like the 411 information operator, if a customer service rep doesn't give you what you want, call back a short while later and talk to another customer service rep. In my experience, it works a very high percentage of the time. Bruce on 6/6/03 3:42 AM, Matt Peacock at [EMAIL PROTECTED] wrote: > Apple seem to be very polar. > > I've had cases where I've been on the phone less than 10 minutes, have > had a full apology, replacements sent out (and sometimes a > complimentary gift), with boxes for sending the offending component > back. > > Other times I've had the dreaded "It is not a problem, that is normal" > or the even worse "It falls within the computers specification". > > It all depends who you talk to I suppose. > > Matt > On Friday, June 6, 2003, at 11:00 am, Scott Howe wrote: > >> Hi All- >> >> I just wanted to update those who helped me with my >> battery issues on my new 12" PB. I DID return it but >> not to Apple, to Microcenter where I purchased it. >> They exchanged it with no questions asked. That is >> Microcenter's policy but I wonder what would of >> happened if I had sent it back to Apple? Would it have >> been so painless?? Just a thought... >> >> Scott >> >> __________________________________ >> Do you Yahoo!? >> The New Yahoo! Search - Faster. Easier. Bingo. >> http://search.yahoo.com >> >> -- >> G-Books is sponsored by <http://lowendmac.com/> and... >> >> Small Dog Electronics http://www.smalldog.com | Refurbished >> Drives | >> -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! >> | >> >> Support Low End Mac <http://lowendmac.com/lists/support.html> >> >> G-Books list info: <http://lowendmac.com/lists/g-books.html> >> --> AOL users, remove "mailto:"; >> Send list messages to: <mailto:[EMAIL PROTECTED]> >> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> >> For digest mode, email: <mailto:[EMAIL PROTECTED]> >> Subscription questions: <mailto:[EMAIL PROTECTED]> >> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> >> >> >> >> --------------------------------------------------------------- >>> The Think Different Store >> http://www.ThinkDifferentStore.com >> --------------------------------------------------------------- >> > -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
