Kyle Hansen <[EMAIL PROTECTED]> wrote: >Here is where the problem arises. That module is about $330 with a core >return. It costs $790 without one. So what happens is that when you go to >send the core back, Apple dings you for shipping both ways and the full >value of the item if you don't get it back fast enough. <snipped - a whole lotta perfectly understandable moaning + graoning> Kyle, are you saying Apple's current AASP terms force AASPs to run their business in a way which seems to put adherence to strict and tightly timed procedures (eg: this crazy (my word) 7-day or whatever it is turnaround time) before customer satisfaction?
Have any suggestions for the best place to complain if a customer were dissatisfied with how this policy seems to serve Apple's penny-wise-pound-foolish interest above customer satisfaction? I'm totally sympathetic to AASPs caught between rock and hard place (customer satisfaction and Apple's latest draconian AASP terms.) While I'm not up on the latest, AASPs were really getting jerked around with the implementation of Apple's newly imposed terms of a year or so ago. Hopefully Apple's lightened up (Kyle, even a little?) since then . . . Read the current (publicly available) GSX (Global Service Exchange) user guide and see some of what an AASP is _really_ up against! <http://www.info.apple.com/gsx/onlinehelp/gsxuserguide.pdf> Dan K ................................. http://macdan.n3.net/ carracho://dankephoto.dhs.org:9700 hotline://dankephoto.dhs.org:9500 ................................. -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
