After the hubbub and ranting about how poor Apple's history and record on machines this week, I received this afternoon an interesting article from a major Apple dealer. I found it refreshing to say the least, and it definitely confirms my own experience as welll as my opinion about Apple quality in general.
This isn't intended to start another rant about libel or hypocrisy or the size of one's mouse pad; it's just a 3rd party commentary which apparently shows how Apple really IS on the top of the heap, in terms of managing and upkeeping systems. It doesn't show that they've built every computer perfectly, that there aren't glitches, etc, but it shows an ethos of sincerely trying to resolve issues immediately for the sake of the customer. This should HOPEFULLY garner some respect from our more "particular" crowd.. This is a direct quote from the source, but since their newsletter is an open document, there is nothing copyrighted or stolen. Tom - - - - - - - -- - -- - - - - - - - excerpt- - - - - - - -- - -- - - - - - - - Apple Scores High A leading consumer organization that prefers to remain nameless has recently published a comprehensive review of desktop and laptop computers as well as displays. In all areas, Apple did very well. Here are some highlights from the report. Repair History Apple scored #1 for both desktop and laptops in terms of repairs needed to make them operable. The data is compiled and it shows that Apple has twice as good a score as Gateway and a reasonable lead over the number two position, Dell, for desktops. In the laptop category Apple has a slight lead over second place Toshiba, with Dell far down the list. Technical Support Apple has made improvements in technical support that I am sure many of you have experienced. The addition of the Apple retail stores to the already effective Apple Specialists and the direct telephone support has made Apple the clear leader in this category, scoring 79 on desktops (compared with Dell at 62 and HP at 55) and an impressive 82 on laptops (compared with Dell at 60 and Compaq at 49). Apple got high marks for solving problems the first time, expertise of the support staff, effective web-based tech support, and shorter telephone hold times. - - - - - - - -- - -- - - - - - - - - - - - - - - -- - -- - - - - - - - -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
