On Friday 07 May 2004 06:46 pm, Anne Judge wrote: > The magazine was Consumer Reports. They get their information on > incidence of repair from their annual questionnaire.
> Just pulled up my June issue - About tech support, they say that "3 > years ago, we saw a drop in satisfaction with tech support; it's now > one of the lowest-rated services we evaluate." But Apple's not bad. > Out of 100, where 100 is everyone completely satisfied (as indicated by > questionnaire answers) & 80 is very satisfied & 60 is fairly well > satisfied (CU's wording), and differences of 4 or more points are > meaningful, the rating is, for desktops, Apple - 79; Gateway - 63; Dell > - 62; HP - 55; Compaq - 54. For laptops, it's Apple - 82; IBM - 69; > Gateway - 64; Dell - 60; Toshiba - 59; HP - 55; Sony - 52; Compaq - 49. There...that makes more sense. IBM right after Apple for laptop tech support satisfaction. Basically they rule the pack for x86 laptop support. Note also that Apple has a commanding lead, and that nobody got anywhere near a perfect score. -- Michelle Klein-Hass Box 2273, Van Nuys, CA 91404-2273 Brought to you by Linux, KDE and KMail...try it, you'll like it! -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
