Why on earth should Apple be responsible for this? The equipment was
in no way defective. They didn't spill water in it. And, Laurent had
tried to teach his daughter not to take food and beverages near the
computer. I believe that the kind of action your suggesting actually
decreases the quality of customer service for everyone. Companies
would cater only to those who scream. This is hard on the customer
service people, who are more likely to give short shrift to those who
don't scream. It's bad for Apple's bottom line. If Apple replace the
iBook of every kid who did something stupid, the rest of us would pay
the price in higher equipment costs.
On 19 May 2005, at 8:03 PM, Dyna wrote:
Apple markets the iBook to schools with the implied assurance
that it is capable of withstanding the abuse school kids can
deliver. I would thusly raise unholy hell with Apple and remind
them that your family will personally lobby against any purchase
of Apples by your school district, etc.. Hopefully Apple will
realize that keeping your family as long term customers is more
important than making a quick profit gouging you on repairs.
If Apple no longer wants your family's business I would start
looking for another similar iBook with other failed parts like a
display. Given that a new 1.2 gig iBook goes for $900 at amazon.com
I wouldn't spend more that $700 for a working 1.0 gig one and half
that for one that needs repairs. After your done swapping parts
you'll have a working iBook and lots of bits left over for future
repairs... and the satisfaction of denying Apple the opportunity to
gouge you again!
BTW, my problem Pismo is sorta working after I put some fresh
heat sink paste on the processor- it managed a whole day without
freezing! I'm also in the market for another Pismo, dead or alive,
within a day's drive of Minneapolis.
Dyna
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