All support agencies "SUCK". I am a lot like the earlier poster that
walks around with the cup half empty, expecting someone to take it
from me.
AppleCare == Insurance == Repairs == Cost
Apple would rather you buy a new iPod for $300 dollars then
replacement the $20 battery. Apple is not the only one guilty of
this, any cell phone service provider is prof enough. Replacement
Battery == $120 the replacement phone == $100.
It costs money to provide an excellent level of support. Not good
support, not expected support but excellent support. The entire world
market boasts that the customer is #1 but they don't mean it. It's a
crappy attempt at winning mark share by using a catch phrase. Why am
I so bitter about support? I am a Support person my self and I deal
with customers, sales people and other support people daily. I do so
well at my job because everyone else does such a poor job.
I believe the cause of support issues are TRAINING and PAY. To
properly train someone and pay them enough to stay in a department
that does nothing but generate COST does not make financial sense. It
is better on paper to send all support to a 3rd world country and
piss off customers then it is to fix the problem. Why train a person
that is going to replace parts and rack up overtime for a customer
that is not going to pay any additional money??? This is the short
sighted attitude of the the "BIG 3" that costs them market share
daily.
They say customer service is number one. WRONG!!! The share holders
are number one, the poor fool buying the product is #5 and customer
service doesn't make the top 100 list...
Oh! my point before my vent...
Local NetWork Support, nothing to do with apple
My laptop can not get a DHCP address, it gets a default 169.X.X.X. I
try a second laptop and a second ethernet drop. No DHCP, most likely
a problem with the two laptops, two network drops or one DHCP server?
The tech support person didn't understand why I was assigned a
169.X.X.X address (SHOULD HAVE BEEN HIS FIRST TIP OFF). The tech
support person refused to comprehend why I tested a second laptop
with no luck (SHOULD HAVE THANKED ME FOR TROUBLE SHOOTING THE
PROBLEM). He had me re-install the network driver for my ethernet
card, WOW that didn't fix it. He then dispatched a DELL service rep
to replace the ethernet card on my laptop...
After an hour they send a global e-mail to everyone saying they are
experiencing network problems. AN E-MAIL!!! how am I supposted to get
that E-MAIL??? osmoses??
The moral to the story
If you have a problem, fix it your self!!! No one else cares!!!
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