I don't know what is wrong with your keyboard, but when two of our
keys were malfunctioning, I made an appointment at the genuis bar, I
took it in to the apple store, the genius took the keyboard out,
removed six component pieces of the keyboard and replaced them. He
never even me if I had Applecare (which I do).
On Jan 11, 2006, at 12:19 PM, Amber R. wrote:
Hello everybody,
I have just had a very frustrating conversation with Applecare and
was told that the keyboard and latch on my Powerbook are not
covered at all.
I am still under the Applecare warranty period and was actually
told by Applecare technical support that these items were covered.
However, in talking with customer care, they have advised me that
Applecare only covers hardware. Are the latch and keyboard not
considered hardware ?
Has anybody here had any problems with getting these two items
repaired under Applecare ?
Amber
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