My experience has been pretty good -- after I get past the 'gatekeepers' who didn't always seem very knowledgeable about Macs ! Once I got through to a real tech, two different times, they bent over backwards to get me going again -- genuinely interested in getting me the right info/drivers. That was 2-3 years ago, and I believe they have invested in apple.com to reduce the number of these calls.
This site helps answer a lot of questions, too, and I would like to think Apple monitors these sites to improve the Mac experience for those of us who run into problems installing an OS because of various combinations of cards/drivers/accelerators/etc. that we have installed. Wishful thinking? / dave In a message dated 9/1/02 2:53:59 PM, [EMAIL PROTECTED] writes: << From: [EMAIL PROTECTED] Date: Sun, 1 Sep 2002 11:25:36 EDT Subject: Re: 10.2 not working in B & W G3 -- Apple Customer Service ------------------------------------- One of my major complaints about Apple is its poor customer service. By contrast, MS is becoming more accessible and open to questions and suggestions from the end user. Many of the problems presented on this list could be solved by Apple cooperation. I think the ideal outfit in the field of expert advice about their products is Kodak. So it can be done without bankrupting the company. Thanks for letting me sound off on Apple's pits. br >> -- G-List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- We have Apple Refurbished Monitors in stock! | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-List list info: <http://lowendmac.com/lists/g-list.shtml> Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-list%40mail.maclaunch.com/> Using a Macintosh? Get free email and more at Applelinks! <http://www.applelinks.com>
