On Mar 19, 2004, at 11:37 PM, TA Masters wrote:
What "not supporting that browser" really means is the person answering the "Customer" service line can opt out from assisting you if they are frigging lazy.
I take minor offense to this since I do this for a different cable provider. I will grant you that some of those folks working the phones shouldn't be.
Case In point, when Cox entered the Oceanside market some 6 years ago I was a very early subscriber. The start up CD had Netscape as the browser of choice. Some years forward, they decided to get into bed with Gates.
This is cart before the horse in my opinion. What *really* happened is Netscape's browser development had no direction and started to suck (know anyone who still uses Netscape 6?). In pure MS fashion, they started making a browser. It was better than Netscape. MS touted it as innovative, but it was just an improvement (anyone remember IBM-DOS?). Fact is IE 5/6 is a "better" browser that Communicator. Sure, IE is full of security holes, but the general populace dun care about that...
To be fair to us phone jockies, we do have demarcation lines that if we cross we will get slammed for it. As for the Mac issue, I'm working a lot of off-the-books over-time to try and correct the lack of knowledge. Including developing training and being a resource for Mac questions and a "Tier 2" Mac support person for the weird/hard ones.
All too many times, I heard, "we no longer support Netscape, I can't help you." Now they claim to be unaware M$ no longer supports Mac. Some are great and try, others should turn in their badges and crawl back into the sewer.
The general rule is "if you know it, help them. if not, don't guess." Some folks will go above and beyond some won't. If you get someone who you really feel like is giving you the run around, hang up and call back. You'll get someone else.
Do not let that stop you from using Entourage. Were there to be a problem, someone on this list or another Mac list will help you.
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