Hi, I had a similar problem. I installed an internal modem, with the software and all was well, till I decided to go back to an external Global Village modem. Somehow neither would work despite trashing all the existing software and reloading with the discs that came with the respective modems. So after a while (just before deciding to throw the whole thing out the window (7rl other problems cropped up in the mean time), I downloaded drivers from the website, and presto the modems worked again. I don't recall where I found the site, but if I could do it anyone could. Hope this helps, John
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