Thanks. What you say makes a lot of sense.
How do you cold reset the modem? By that little reset button on the
back? I also thought about perhaps updating the firmware, but it
appears to not be compatible with Macs. When I try to download the
file, I get lots of squares and weird characters. so updating won't
work at this point.
Thanks,
On Sep 5, 2005, at 2:57 PM, Brian McEwen wrote:
On Sep 5, 2005, at 11:26 AM, [EMAIL PROTECTED] wrote:
on 9-4-05 3:19 AM, Danielle at [EMAIL PROTECTED] wrote:
Does anyone here have a Qwest DSL modem? It seems that just about
every 2 weeks it goes down and I have to reset it by unplugging
it for a
few minutes. Seems strange to me.
Not to defend the phone company, I hate them all :) but:
Is there a lot of activity (network building) going on in your area?
Your area new to DSL buildout perhaps?
If they are working on the subnets a lot, could be that you need to
reset as they've put you on a new subnet, and the modem needs a
restart.
Not polite of them to not tell you, but I'll bet dollars to doughnuts
that if you look at their troubleshooting steps, cold reset of the
modem is just about #1.
If your IP address changes each time the modem "goes down" and then
you reset it, that's a dead giveaway.
Once they finish working on your area, things could calm down.
-B
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