I have been downloading JPEG digital photos from a camera, adjusting
them in Photoshop CS2 (a.k.a. Photoshop 9) on my G4 running 10.3.9, and
then burning them to CDs in Toast 6 (in hybrid Mac/PC format). Friends
who have been viewing these JPEG images on their own Macs or PCs have
never had any trouble opening and viewing them before. However, today I
made another batch of CDs with JPEG photos on them (after adjusting
each photo in Photoshop 9 as usual), and two of the friends I gave them
to called me this evening to say that about a fourth of the images will
not open on their computers. One has a PC and the other a Mac, and the
bad photos won't open on either one of them. On the friend's Mac (an
8100 running Photoshop 3 in OS 8.6), trying to open the bad ones brings
up a box that says something like "The Application DialTrans cannot be
found." Neither he nor I have ever heard of anything called DialTrans.
As I said, I'm using Photoshop 9, keeping the format of the photos as
JPEGs just as they come from the camera, and nowhere in Photoshop Help
is there any mention of anything called DialTrans. Toast 6 Help doesn't
recognize the word DialTrans either. Likewise, a search from the Mac
desktop on "DialTrans" brings up no app nor anything else of that name.
So, can anyone here tell me what this DialTrans thing is that his Mac
is complaining about not finding? I just checked some of the images on
my hard drive that he says won't open on his Mac, and on my Mac they
open into Photoshop 9 just fine, as JPEGS, as usual. So, in this batch
of photos, something must have happened on the way to the CD that never
happened before, and it involves something called DialTrans. Any ideas
what?
By the way, I don't know if it's relevant or not, but the friend made
an observation that most of the images that won't open on his Mac have
the suffix .jpg in lower case letters, while all of the ones that do
open fine have .JPG in upper case letters (I didn't add any suffixes;
Photoshop did--I guess it's set to do that in Prefs). But why should
that make any difference?
Tom
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