I work for a VAR/System Integrator for medical billing systems. As the in house tech, network admin and hardware geek, I have built 233 systems this year and it was a so-so year as far as volume goes. We are trying to slowly move out of the customer hardware business, so a decrease of volume was a good thing. About 40 of them were servers with SATA RAID arrays. We use Maxtor, Seagate, WD, Hitachi and Samsung hard drives in mostly equal proportions. Looking over my records of the past seven years, I can say that except for the blip in WD failures caused by the bad controller chip on the drive electronics boards on certain drives with 6.8gb per platter in 1999, we have noticed that no particular model or brand of drive has a higher failure rate than any other. We did notice that the Samsung 60gb and 80gb PATA drives have had only 13 failures out of 766 drives purchased and put into service. This may be due to the fact that we have used Samsung for three years and the failure rate may rise after more time is accumulated Hitachi/IBM failures have dropped since IBM sold them to Hitachi. Combined failures on them were 33 out of 2867 purchases. The failure rate for WD was 66 out of 3915 purchases, Seagate was 12 out of 718. So the rates were approximately the same. The amount for Maxtor was 54 out of 3233.

The WD's with the bad controller chip that were recalled by WD didn't fail in service but were detected with a screening utility from WD. The drives were replaced by WD at no cost. We had sold only 44 of them before the defect was noticed and the drives were recalled and replaced before any failures occurred.

Most of these drives were placed into service in new equipment on customers premises so it was not a uniform controlled environment, neither did we control power cycles, run time or on site physical conditions. One of the beanies of my job, I get to keep all defective hardware that is RMA'ed from the vendor and all hardware that is traded in by customers.. So I have all of those replaced drives in my garage storage or in my equipment. All of my Mac's and PeeCee's are maxed on drive space. Last check of inventory in my garage, I had seven 66 liter Sterlite bins full of hard drives from 245mb to 200gb, both SCSI and IDE. The only condition of keeping the hardware is I can't sell it or give it away. It's personal use only. My new Rev2 G3 B&W just got a 36gb SCSI drive and 2 80gb IDE drives installed. I also have accumulated over 200 sticks of PC66/100/133 SDRAM in sizes of 32mb to 512mb.

James

--
www.blackcube.org  The Texas State Home for Wayward and Orphaned Computers


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