On 11/17/08 9:44 AM, "Tom" <[EMAIL PROTECTED]> wrote: > > Years ago when I needed help with a Mac, I called Apple and they > actually sent a technician out to my house to replace a CD drive. But > an AP article on the Web today makes it sound like things have changed > a lot. Seems, to hear them tell it, you can hardly get any help from > Apple now. > > Check out this article that, at the end, makes Apple sound indifferent > when somebody needs help with a Mac. <http://tinyurl.com/6jozpf>. The > last few lines are: > > "Ask Avery Griffin, who switched to an Apple Inc. (AAPL) computer a > few years ago for its audio recording software. The 24-year-old > musician said his new machine wouldn't stop freezing up and crashing. > But he said all he heard from Apple was, "At least it's not a PC."
This is a bunch of crap. Apple support equates to or is better than standard product support. However, in GENERAL, outsourcing has led to an overall lower quality of support across the board. Dell and HP refuse to offer ANY support OFF-script until their phone reps have completely exhausted all scripts. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed Low End Mac's G3-5 List, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/g3-5-list?hl=en Low End Mac RSS feed at feed://lowendmac.com/feed.xml -~----------~----~----~----~------~----~------~--~---
