Hi, I've got a friend with an urgent problem because she needs to print and
can't, so hopefully we can resolve the issue this morning.  We thought her
printer was "bad" but it's not- there's a problem in Apple Print & Fax.

She is using a 1.25 GHz 1.25mb RAM Q16 G4 15" PowerBook that was at OS
10.3.9 and she paid for me to upgrade it to Leopard for her.  Leopard in
general seems to work fine for her aside from this.

The problem occurs with her old HP multifunction printer as well as her new
HP printer.  When she goes into Print and Fax to add a printer, the printers
both show up as connected via USB, and it's a live reporting because if we
unplug the printers from the usb, they disappear from the list of printers
we can choose.

In both cases she has installed the HP software first- from the HP site for
the G55, from the new CD for the new printer.  We also know that the HP G5
printer Gutenprint driver (for her older printer) comes pre-installed with
Leopard's other HP drivers, so it's almost as if she didn't need to install
the HP full river set except that she might need the scanner also.

When she CHOOSES the HP printers, that's when things go weird.  Normally you
have to wait a second for the "Print Using" dropdown to pick the HP driver
or, if no driver is found, it should give up and let you choose one- right?
Well, the little wheel never stops spinning, the system never settles on the
correct HP driver- though we know they're installed- and therefore we never
even get to choose the driver ourselves.

I don't really care that the system FIND the right driver- is there a way to
get it to NOT look for the driver, so that we can pick it ourselves from the
list?

I also have had concern that with the new HP universal print driver (I think
it's become that on Macs as well), the computer actually find TWP printer
drivers for each printer- the exact one and the universal one- and so it
just hangs for lack of being able to "decide" on the correct driver.  Of
course that could all be in my head..

Has anyone seen a problem with "Print Using" neither "landing" on a printer
nor giving up?  Is there a way around it?  NO desire to use a generic LPR or
similar workaround when the printer is fully visible to the computer via
USB.

Thanks in advance.

MIKO
Printless in Seattle



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