Stats: G5 iMac, running 10.4.11; HP Photosmart All in one 3200 series, connected directly to the iMac with USB
Several weeks ago a friend's Hp printer stopped printing from her iMac. She called HP and told them the problem. They told her a. to call Apple b.to buy a new printer from them (the Photosmart is only 3 years old!) So I tried to fix it. 1. I booted up in Single User. Still didn't print. 2. I ran Onyx. No help. 3. Tried to add the printer in the Set up and kept getting the message; error -service unavailable 3. uninstalled Hp stuff and re-installed; updated the software and printer driver --- and it worked! Two weeks ago the printer again wouldn't print from Applications. I tried all the above stuff, plus AppleJack. No luck. Each time I tried to add the printer in the Set up, I got the error message. I did a test page without using any Applications and it did print. Uninstalled and reinstalled the software. Not successful this time. So I called HP tech support. For $34.95, the person told me all kinds of things to try ---- and I had already done all of them! She said that it is Apple's problem then. I told her that she didn't tell me anything new to try and the problem isn't fixed, so the charge should be waived. Said she couldn't do that. However, after contacting Apple for a solution, we could call back in 2 weeks without paying again. I replied that I am advising my friend to buy a new printer and make sure that it is not an HP! Has anyone had this problem with any printer, where it just quits printing from Applications? If so, how did you fix it? Any suggestions are welcome! Jane --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed Low End Mac's G3-5 List, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/g3-5-list?hl=en Low End Mac RSS feed at feed://lowendmac.com/feed.xml -~----------~----~----~----~------~----~------~--~---
