On 17/11/2010, at 12:59 PM, Tina K. wrote: > On 2010/11/16 15:13, Dan so eloquently wrote: >> And keep around full documentation to the bug - text files, screen >> shots, etc. Be prepared to hear little to nothing from Apple for days, >> weeks, or even months. Then, when you do get a reply, realize it's a >> horrible automated system, where the actual developer response is >> "filtered" thru a front-end human with an IQ of 5. It will ask you to >> repeat information over and over - just to see if it can make you go >> away. IMO, the worst bug reporting system I've ever used. G'luck. > > Sounds like I might have better luck just emailing Steve, so I guess I > shouldn't hold my breath. Why am I not surprised? > > Tina
G'day Tina My experience has been the opposite of Dans. I've reported 6 bugs over the years, and been asked for further details with 3 of the reports, once on each occasion. The correct procedure is to be thorough in your initial preparation. I prepared a pdf of the exact procedure required to trigger the bug (with screen shots if required), as well as any script and procedure for using the script. One incident was an extremely elaborate setup, and I got a reply querying a point I had not explained fully. One was a script procedure involving Numbers that totally wiped the Script Editor from the boot drive, which also got a response and was fixed in the next release). All these I wrapped in a folder and zipped, and attached to the report. In the actual report I entered a brief resumé of the bug, and simply said 'Read the attached pdf'. Don't be put off by others bad experiences. Apple needs bug feedback, and if you want bad experiences, talk to windows programmers who have tried to lodge bug reports. I might be a bit fortunate, I'm an ex technical instructor who's written manuals that must be clear and concise. If you can do the same, I don't think Apple Engineers will be a hassle. Regards Santa -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/g3-5-list
