>> There are sporadic reports of this issue, but I haven't been able to 
>> reproduce it. My best guess is that it's due to trying to use the custom 
>> build before Galaxy has finished creating it. To ensure that the custom 
>> build is ready for use, make sure to wait for Galaxy to show the number of 
>> chromosomes rather than '?' on the custom builds page.
> It also sometimes happens when I create and share a Trackster visualization. 
> I can access the visualization without problem whereas the users I shared it 
> with can't access it because of the mentioned error or they get a message 
> like "Can't load dbkey".

"Can't load dbkey" is a different issue than the server error. If you can 
provide datasets and/or steps to reproduce either issue, I'm confident that 
they could be fixed.

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