>> There are sporadic reports of this issue, but I haven't been able to
>> reproduce it. My best guess is that it's due to trying to use the custom
>> build before Galaxy has finished creating it. To ensure that the custom
>> build is ready for use, make sure to wait for Galaxy to show the number of
>> chromosomes rather than '?' on the custom builds page.
> It also sometimes happens when I create and share a Trackster visualization.
> I can access the visualization without problem whereas the users I shared it
> with can't access it because of the mentioned error or they get a message
> like "Can't load dbkey".
"Can't load dbkey" is a different issue than the server error. If you can
provide datasets and/or steps to reproduce either issue, I'm confident that
they could be fixed.
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