Hello Andrea,
Are you still having login issues?
The first thing to double check is that you confirmed your registration.
Did you get an email with a link? I am wondering because the address you
have below differs in capitalization from the address you are sending
from, and your Galaxy account has the capitalized version. This would
most likely cause emails to fail delivery, and therefore the account
would not be confirmed (and able to execute jobs).
Still, you should be able to log in. Again, make sure that the proper
case is used when loggin in - the same as for original registration =
capitolized. Once logged in, you can update the email to be all lower
case. This will ensure that you get emails from our team: registration
confirmation to start with, but later on if our administrator needs to
reach you (and this is infrequent), those are emails that you definitely
want to get.
We are checking our records here, but I wanted to make contact as well,
since it is not clear how far you got in the process, and the case issue
with the email needs to be addressed anyway (and is good advice for
others to know about).
You can email back direct if you want as we work through this,
Best,
Jen
Galaxy team
On 1/9/14 4:06 AM, Szendroi Andrea (KING'S COLLEGE HOSPITAL NHS
FOUNDATION TRUST) wrote:
To Whom It May Concern:
Yesterday, I successfully registered to the Galaxy from my home
computer using my: [email protected]
<mailto:[email protected]> email.
Today, I tried to logon again from my work computer and it did not
recognize my password so I tried to reset it and to send my new
password to the same email but no email came (I have even checked my
junk box). I have tried to reset it several times without any success.
Could you please help me?
Many thanks,
Andrea
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Jennifer Hillman-Jackson
http://galaxyproject.org
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