Providing some additional information will help diagnose the problem:

*are you running galaxy-dist? If so, have you manually pulled and applied 
commits from galaxy-central? If so, which ones?
*which Web browser are you using?
*can you please open the JavaScript console in your browser and provide any 
errors that you see?

Thanks,
J.

--
Jeremy Goecks
Assistant Professor of Computational Biology
George Washington University



On Mar 24, 2014, at 11:38 AM, Shu-Yi Su <shu-yi...@embl.de> wrote:

> Hi all,
> 
> We have recently updated our local Galaxy installation to  
> vrelease_2014.02.10--2--29ce93a13ac7 (database version is 118). I found that 
> the Trackster is not working. I have checked the latest commits related to 
> Trackster bugs. So i have updated theses files:
> ./static/scripts/viz/trackster.js (commits date: 2014-02-28)
> ./static/scripts/viz/trackster_ui.js (commits date: 2014-02-28)
> ./static/scripts/viz/trackster/tracks.js (commits date: 2014-03-16)
> ./static/scripts/utils/utils.js (commits date: 2014-03-19)
> ./static/scripts/utils/config.js (commits date: 2014-03-15)
> 
> But, it is still not working. I have tried different format…bam, bed, 
> sam….all are not working.
> I looked into all possible files I can think about that might cause the 
> problems but still don't have any clues. 
> I also looked into the log, and there is no error, but i noticed that there 
> is difference from the log where the trackster was working in previous 
> installation.
> The log where the trackster is not working:
> 1. "GET 
> /galaxy-dev/visualization/trackster?dataset_id=f04ecb1d3d259245&hda_ldda=hda 
> 
> The log where the trackster is working (from the old installation):
> 1. "GET 
> /galaxy/visualization/trackster?dataset_id=5d38b380cba2f4a6&hda_ldda=hda……
> 2. "GET 
> /galaxy/api/datasets/5d38b380cba2f4a6?hda_ldda=hda&data_type=converted_datasets_state….
> 3. "GET /galaxy/api/datasets/5d38b380cba2f4a6?data_type=data&chrom=chr2L…..
> 
> It looks like that the trackster in new version of Galaxy does not execute 
> the second and the third steps.
> 
> Here is the screen shot when i clicked "View in new visualization" (there is 
> nothing shown up---blank)
> 
> Any ideas or suggestions are appreciated.
> 
> Thank you very much.
> 
> Best,
> Shu-Yi
> 
> <PastedGraphic-1.tiff>
> 
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